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Shipments and returns

 

Delivery Schedule  

We will normally send your order to you in 3 business days .

International orders are generally received in under 5 days.

Shipping terms

All our orders have proof of posting

Orders over £50 will be by recorded delivery

Cancellation, Returns and Refunds

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at the address found in contacts or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address under contacts. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please call us on 01926 642848 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.  You will need to include a covering letter in the package stating the reason for return, and you might need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.

Returns Address

Please mark return parcels for the attention of the Returns Department at the usual address under contacts.

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

 


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